Reporting to the Sales Manager, the Customer Support Specialist will provide direct services support to customers including solution center support and customer training. As a member of the Customer Services Solutions team, the Customer Support Specialist will also participate in the development and delivery of new service offerings.
Key responsibilities:
• Provide user administration services for customers
• Provide application support including troubleshooting and resolving problems
• Identify and report application bugs
• Deliver end user training sessions including training customers on the use of the website
• Provide optimum customer support service by referring enhancement requests and/or technical service requests to the appropriate MXM team members
• Act as a change agent both internally and for MXM customers to promote and influence continuous improvement in the delivery and adoption of MXM solutions
Summary of Performance Monitoring Areas:
• Technical skills
• Quality and speed of work
• Level of self-progression and development
• Internal relationships and departmental contribution
• Communication skills
• Awareness of industry trends and issues, particularly those relevant to MXM clients
Key attitude and personal characteristics:
• Have a proactive “can do” and “can think” approach to the job
• Demonstrate a passion for the web and seeing big ideas come to life
• Continuously challenge your own knowledge and experience boundaries
• Solutions-focused
• Flexible
• Self-educating
• Good analytical and problem-solving skills
• Passion and commitment to the job
Technical skills:
• Minimum of 2-5 years related industry experience and working knowledge; ideally previous experience as an Application Support Specialist, with direct customer interface, in the sales and marketing industry
• Strong customer service skills
• Excellent troubleshooting skills
• Effective interpersonal communication skills
• Self starter with a proven ability to learn quickly
• Effective organizational and time management skills with the ability to multi-task
Inter-personal skills:
• Good verbal communication
• Ability to explain complex concepts to non-technical colleagues
• Good social skills and a team player
• Sense of humor
• Passionate and enthusiastic
This is a full time position with a shift from 9:00 am to 5:00 pm Monday through Friday.
Pay rate: $10 an hour to start with benefits after 90 days. Please email resume or call 801.373.2228 ext. 206 for an immediate interview.