Exciting New Technical Project!
Diagnose and provide path to resolving inquiries regarding both Mac and PC issues.

Earn up to $11.00 per hour. Health benefits after 30 days of employment. Brand new project, several career advancement opportunities. Don't miss out on this exciting new career.

- Diagnose and provide path to resolving inquiries
- Provide excellent customer service and analyze problems effectively at all times
- Work with confidential customer information
- Problem solve to help customers resolve issues on first call
- Accurately log all customer interactions in data management system
- Achieve Call Center Metrics including call handle time and customer satisfaction scores
- Communicate positively with team members, customers and other partners
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Participates in additional training courses when needed
- Performs other related duties and assignments as required and as assigned by supervisor or manager

EXPERIENCE/REQUIREMENTS

- 1 year Customer service experience required
- 6 months Call Center experience preferred
- Must be 18 years old
- Type 30 wpm
- High School Graduate or GED
- Ability to use desktop computer system and hardware, e.g. mouse, keyboard
- Have strong active listening, multitasking and interpersonal skills
- Logical problem solving skills and identify solutions based on written procedures, guidelines and process tools
- Proven oral and written communication skills consistent with North American Business standards
- Must have availability to work various shifts influenced by current business needs.
- Knowledge of network hardware, cables, routers and modems plus basic understanding of data storage
- Ability to use Windows operating systems and navigate between various windows
- Provide a positive, professional, empathetic and customer-focused manner
- Good organization and work prioritization skills