Computing That Serves

IT Support Analyst

Type of Position: 

Full-Time Placement

Application Deadline: 

Wednesday, April 11, 2018

International Students: 


Job Description: 

IT - Support Analyst (internal technology services)


RubinBrown LLP is the nations's 46th largest accounting and business consulting firm!
Founded in 1952, RubinBrown’s team members establish best practices within specific industry segments and work to serve the community both inside and outside the workplace. RubinBrown’s mission is to help clients build and protect value, while at all times honoring the responsibility to serve the public interest. 
RubinBrown is an independent member of Baker Tilly International, a high-quality, dedicated network of 126 independent firms in 147 countries.
The IT Support Analyst will serve as a member of the Technology Services Help Desk team, providing courteous and expert technical support to all RubinBrown team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.  This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows 7 and 10 operating systems, prioritizing support requests, and performing ticket documentation. Works collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines. Escalates to level 2 and level 3 technology support team members, or manager, as needed for advanced support.      
Major Responsibilities
  • Understand the fundamentals of how an accounting firm operates to ensure support levels match expectations.
  • Develop expertise in the everyday use of internally developed and commercial software specific to the firm.
  • Provide superior quality and service to all firm technology users.  Respond promptly and courteously.  Prioritize requests according to criticality.  Identify timely and accurate solutions to technical issues.
  • Provide expert help desk support (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.
  • Remote access solution implementation and support: VPN, Terminal Services.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Install, upgrade, configure, troubleshoot, maintain and modify computer and network system software.
  • Provide day-to-day maintenance and support for Microsoft Office 2016, including Outlook e-mail, as well as Lotus Notes Domino databases/applications.
  • Document all support activities in ticket tracking database.
  • Inventory management of technology assets.
  • Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards.
  • Deployment and migration of computers.
  • Create and update process documentation.
  • Participate in the research, development, and implementation of new technologies.
  • Provide technology training to team members as needed.
Company Info

Company Name: 


Company Location: 

Las Vegas, NV

Other Company Info: 

Contact Information

Contact Name: 

Robert Worthen

Contact Phone: 


Other Contact Info: 

Other Accepted Majors: 

Computer Science minors
Information Systems
Information Technology

Application Email: 

Application URL:*61BE073DB16951DE

Desired Graduation Date Range: 

January, 2017 to January, 2018