Computing That Serves

OIT Operations and Support Center Manager

Type of Position: 

Full-Time Placement

Application Deadline: 

Thursday, April 5, 2018

International Students: 


Job Description: 

Why work for the Office of Information Technology at BYU?

Brigham Young University (BYU)'s mission is to “assist individuals in their quest for perfection and eternal life". BYU is a unique and fulfilling work environment with a mix of spiritual, educational, and business aspects. As a BYU OIT employee, your contributions will help BYU provide students “a period of intensive learning in a stimulating setting where...the full realization of human potential is pursued". You will work with real-world, leading-edge technology that serves the campus community.  Your work will be interesting, expanding, and motivating. You will work in a positive environment with uniquely strong values, and you will receive many tangible and intangible benefits. You will accrue 22 vacation days, 12 sick days, 12 calendar holidays, a pension, 401k matching, no-cost retirement savings program, free tuition for you and your spouse, half-price tuition for dependents, excellent medical/dental benefits, discounts on the many sporting and cultural events at BYU, and much more.

Job Summary:

At the Office of Information Technology, we provide legendary customer service as we seek to fulfill the mission of BYU "to assist individuals in their quest for perfection and eternal life". We focus on creating cutting-edge technology and pushing the envelope to assist campus with the necessary tools to provide the best in education. We do this through creating an environment of “intensive learning in a stimulating setting where a commitment to excellence is expected and the full realization of human potential is pursued” as we build, train, and execute our team mission and vision.

This position builds trust between the Office of IT and campus by directing and implementing legendary customer service and managing the effective functioning of the Operations and Support Center. We seek to understand our customers, solve complex issues in a courteous way, continually develop our level of competence, and dedicate ourselves to providing the best in customer service. In order to accomplish this, we expect this position to exemplify all of BYU’s CRITERIA values and requires exceptional leadership, management, organizational, and technical skills. This position also provides the amazing opportunity to work with a wonderful team to train and mentor a large and diverse workgroup of student employees in a 24/7 support center. We are seeking the right candidate who will be able to communicate technically with the whole organization and maintain a high level of customer service and professionalism, especially in times of outage or high utilization periods.


To perform this job well, you would need to have, at a minimum, a Bachelor’s degree and at least one year of experience, or an equivalent combination of education and related experience. Strong preference is given to those with extensive customer service experience in a demanding environment, and experience as a team leader, supervisor, or manager, with proven personnel management skills, including hiring, training, direction, and motivation.

To learn more about working in the Office of Information Technology, check us out at

Equal Opportunity Employer:m/f/Vets/Disability

Company Info

Company Name: 

Office of Information Technology, BYU

Company Location: 

BYU Main Campus
Contact Information

Contact Name: 

Chris Sears

Contact Email: 

Contact Phone: 


Other Accepted Majors: 

Computer Science minors
Information Systems
Information Technology

Application URL:

Desired Graduation Date Range: 

January, 2016 to April, 2018