CS Tech Support
Need tech support?
Submit a ticket through the Computer Science Support system for fast assistance with software, hardware, or account issues.
Ticket System
The ticket system is a centralized management tool used by Computer Science department staff to receive, track, prioritize, and resolve technical issues. Instead of relying on scattered emails, sticky notes, or casual conversations in the hallway, every single request is converted into a digital "ticket."
This system serves students, faculty, researchers, and staff, ensuring that specialized academic environments—which often run complex software, labs, and servers—remain operational.
The ticket system also helps to categorize the issues so that the computer support representatives can help you in the most efficient way possible.
Please do not submit tickets on behalf of other people. This complicates the solution process and creates a middle-man in the communication needed to resolve the issue.
How to submit a ticket:
- Click the link below to open the ticketing system.
- Log in using your BYU account.
- Click the "+ New Ticket" button in the top-right corner to create your ticket.
- Describe your issue and submit!